Software FAQ

PLEASE NOTE: UNLOCK KEY REQUIRED FOR THIS PRODUCT TO WORK. PLEASE READ BELOW FOR FULL DETAILS.

Minimum Specification
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Windows

- 200 MHz Intel Pentium processor ( 400 MHz recommended )
- Windows 98 SE, Windows ME, Windows NT4, Windows 2000 or Windows XP
- 64 MB of free available system RAM ( 128 MB recommended )
- 20 MB Hard Drive Space to install
- 640 x 480, 16-bit ( thousands of colours ) colour display or better
- CD - ROM drive

How To Get Started
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To install concept cartoons put the CD-ROM into the CD-ROM drive. If your computer has autorun activated then Concept Cartoons will automatically start the setup program. If the CD-ROM doesn't autorun, double click 'My Computer' on the desktop, double click your CD-ROM drive and then double click the file 'setup.exe'.

Once the setup program has started follow the on-screen instructions to install Concept Cartoons to your computer.

After the installation, if the option to put an icon on your desktop was chosen, double click the desktop icon to start Concept Cartoons. If there isn't a desktop icon then click on Start > Programs > Concept Cartoons. A drop-down menu will appear, click on Concept Cartoons to start the program.

To uninstall Concept Cartoons, click Start > Program > Concept Cartoons > Uninstall.

Receiving an unlock key for the full version of Concept Cartoons
===============================================

Concept Cartoons requires registration. This ensures that as a customer you benefit from help and support. You will also receive the latest information on Concept Cartoons developments.

First install and run Concept Cartoons by following the process in the ReadMe file. When you run Concept Cartoons for the first time it will open a security window. This window contains two important codes: the MID and Site Code. Please make a note of these numbers as they are needed to unlock the program. These numbers are unique to your machine and will not work on any other computer.

Once you have these codes, if you have access to the internet go to www.conceptcartoons.com/unlock

Follow the instructions on this page and complete the form. If you do not have access to the internet, please call us on 0845 129 7195.

Once we receive the MID and Site Code and confirmed your details we will provide you with an unlock key. Enter the unlock key in the ‘Init Code’ box and click continue. Concept Cartoons will now be “unlocked” and ready to use.

Troubleshooting
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1) Concept Cartoons doesn't seem to run properly - Buttons aren't functioning or the animation seems to stop in the wrong places, etc.

Concept Cartoons must be run on a computer with at least the minimum specification required. If it is not working correctly try exiting Concept Cartoons and re-starting it.

If you are still having problems try the Macromedia support pages here: http://www.macromedia.com/support/

2) The performance of the animation is slow or 'choppy'.

The performance of the animation is bad because it is graphically intensive and lower specification computers struggle to keep up. To improve the performance of the animation try one or a combination of the following techniques.

Lower the animation quality:

1) While the movie is open, right-click anywhere in the animation.
2) Move the cursor down to 'Quality'.
3) Choose a different quality.

Medium quality removes some of the smoothing features of the animation.
Low quality removes all the smoothing features of the animation.

Lower the screen resolution and colour mode:

1) Right-Click in a blank part of the desktop.
2) Click Display Properties.
3) Click on the Settings Tab.
4) In the screen resolution section of this window there is a slider bar with the computers' current desktop resolution under it.
5) To lower the resolution, move the slider towards the 'Less' side.
6) In the colour quality section of this window there is a box with the current colour mode in it.
7) To lower the colour mode, click the current mode and a drop-down menu will appear choose a lower setting than is currently being displayed. We recommend 16-bit (thousands of colours).

3) When I return to the main menu it keeps going back to the very start of the program.

The main menu stores application data to determine that you have already visited the splash screen. This application data acts like a cookie on the internet, it is a small file that is saved to your hard disk. If the main menu behaves in the above way then your computer is having difficulty saving this file. There are several reasons why this could happen:

- Your Hard Disk is Full. If this is the case, delete unwanted programs or files, then try again.

- Your computer has had the settings changed so that the program can't save files. To fix this right-click in the concept cartoons window, and select settings. Then click the folder icon at the bottom of the dialog. Increase the amount of space that can be stored on you computer by dragging the bar in the middle of the dialog to the right.

WARNING: It is recommended that you reset your settings to their original state when you are finished with concept cartoons. These settings are for security, please be aware of the implication of allowing people to save files to your hard disk. For more information right-click in the concept cartoons window, select settings, click the folder icon and then click on the help icon.